In Demand Tickets Terms and Conditions

This page (together with the documents referred to on it) applies to the entire contents of this website under the domain name www.indemandtickets.co.uk ("Website") and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms (together with the documents referred to on it) ("Terms of Use") regardless of whether you choose to purchase tickets. If you do not accept these terms, please do not use this Website. This page is operated by In Demand Tickets incorporated in England with registered number 12420829 and having its registered office at 40 Mill Lane, Wallasey, CH44 5UG as agent for the organisation responsible for the Event (the "Event Promoter"). ("In Demand Tickets").

Privacy Policy

In Demand Tickets (known here as “We” or “In Demand Tickets”) respect your privacy and it is our aim and commitment to protect the personal information we collect about you.

When you purchase a ticket from In Demand Tickets, the information you provide to us will be used to fulfil both In Demand Tickets and the Event Partners obligations to ensure we deliver the service you expect.

Browsing the In Demand Tickets site, we use cookies to tailor your experience and provide you with a seamless experience (see cookie policy below)

In Demand Tickets may share the information you provide with the Event Promoter so you can enter the show or event you have booked without an issue.

In Demand Tickets are the controllers of your information, and therefore it is our responsibility to ensure it is safe and secure.

Ticket Data Protection Policy

Introduction

At In Demand Tickets we are committed to protecting the privacy and security of personal data entrusted to us by our customers, business partners, and website users. This Data Protection Policy outlines how we collect, use, store, and disclose personal data, as well as the measures we take to ensure its protection. We comply with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR).

Scope

This policy applies to all personal data collected and processed by In Demand Tickets, whether obtained through our website, mobile applications, ticketing systems, or any other means. It covers data obtained from customers, employees, contractors, business partners, and any other individuals whose data we may process.

Data Collection and Use

3.1. Consent: We obtain the necessary consent from individuals before collecting and processing their personal data, except when such processing is based on a legitimate interest, contractual obligation, or legal requirement.

3.2. Purpose Limitation: Personal data is collected for specified, explicit, and legitimate purposes and will not be further processed in a manner incompatible with those purposes.

3.3. Data Minimization: We collect and process only the minimum amount of personal data necessary to achieve the intended purpose.

3.4. Data Accuracy: We take reasonable steps to ensure that personal data we hold is accurate, complete, and up-to-date. Individuals have the right to request correction or deletion of their personal data.

3.5. Sensitive Data: We do not collect or process sensitive personal data unless required by law or with explicit consent from the individuals.

3.6. Marketing Communications: We may use personal data to send marketing communications, newsletters, or promotional offers to individuals who have provided their consent. Individuals have the right to opt-out of receiving such communications at any time.

Data Security

4.1. Confidentiality: We maintain strict confidentiality and implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

4.2. Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job responsibilities. We implement user access controls, strong authentication mechanisms, and regular access reviews to prevent unauthorized access.

4.3. Data Transfers: We ensure that any transfers of personal data to third parties, both within and outside the organization, comply with applicable data protection laws and regulations. Adequate safeguards, such as Standard Contractual Clauses or Privacy Shield certifications, are implemented when required.

4.4. Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Data Subject Rights

5.1. Access and Rectification: Individuals have the right to access their personal data held by In Demand Tickets and request its rectification or erasure if inaccurate or no longer necessary.

5.2. Data Portability: Individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.

5.3. Objection and Restriction: Individuals have the right to object to the processing of their personal data and request restriction of processing under certain circumstances.

Data Breach Response

In the event of a data breach that poses a risk to individuals' rights and freedoms, In Demand Tickets will promptly notify the affected individuals and the appropriate supervisory authority in accordance with applicable laws and regulations. We have procedures in place to detect, investigate, and respond to data breaches effectively.

 Cookie Policy

The In Demand Tickets Website uses cookies for collecting non-personal user information from the site. The In Demand Tickets Website does not collect any information about you except that required for system administration of the website.

Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to most facilities available on our website.

Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookies.

During your visit to the site, you may notice some cookies that are not related to In Demand Tickets. This happens when you visit a page with content embedded from a third party (for example YouTube videos) or use some of the links to social networking sites (e.g., Share This). These websites may place cookies on your computer.

In Demand Tickets does not control how a third party uses their cookies. You should check these third-party websites’ privacy policies for more information about their cookies if you are concerned about this.

In Demand Tickets Terms and Conditions

These Terms and Conditions of Sale should be read in conjunction with any specific Venue/Site and/or Event Promoter terms, conditions and regulations, copies of which are available on request from the Venue/Site and/or Event Promoter.

Tickets are issued on behalf of the organisation responsible for the performance or event to which it relates (the "Event"). Person(s) attending the Event (the "Customer(s)") should note that tickets for Events are sold by In Demand Tickets incorporated in England with registered number 12420829 and having its registered office at 40 Mill Lane, Wallasey, CH44 5UG as agent for the organisation responsible for the Event (the "Event Promoter").

Events will be held at the Venue/Site described in the description for the Event (“Venue/Site”). Details of the identity of the Event Promoter are made available on the front of the ticket where possible; otherwise, details are available on request from In Demand Tickets, located at 40 Mill Lane, Wallasey, CH44 5UG or in the description for that Event.

TICKETS

1 – In Demand Tickets are not responsible for any ticket that is lost, stolen, or destroyed and tickets cannot be replaced.

2 - Customers are advised to check their tickets when they arrive as mistakes cannot always be rectified. Customers should contact us immediately upon receipt if there is a mistake.

3 - A ticket is valid for one admission for the Event only. Removal of the stub invalidates the ticket. Most of our tickets are e-tickets sent to you via email which get scanned at the event. The ticket can only be scanned once.  Previously scanning a ticket invalidates the ticket for further entry.

RETURNS AND REFUNDS

4 - Tickets cannot be returned to In Demand Tickets after purchase, unless the Event is cancelled, or the Customer is instructed to do so by In Demand Tickets on the basis that In Demand Tickets is acting as a disclosed agent on behalf of the Event Promoter.

5 - Refunds for a cancelled Event will be given by In Demand Tickets under the instruction of the Event Promoter and will be given once In Demand Tickets is in receipt of such funds from the Event Promoter.

6 - If an event is rescheduled, changed, or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location. If an event is cancelled by the Promoter, you will normally be offered a refund.

7 - These terms and conditions do not and shall not affect the Customer’s statutory rights.

PRICE AND PAYMENT

8 - The price of the ticket shall be the price set at the time the Customer’s order is accepted by In Demand Tickets.

9 - No ticket or event attendance will be granted until In Demand Tickets receives full payment.

DELIVERY

10 – Depending on the type of event, tickets may either be delivered to the address specified by the Customer, printed off by the Customer, collected from In Demand Tickets or the Venue/Site box office. In most cases the ticket will be sent as an e-ticket to the email you have booked with

11 – For any tickets that are returned to In Demand Tickets as “addressee unknown”, In Demand Tickets and/or the Event Promoter reserves the right to cancel the order.

12 - If the Customer’s ticket is not being held by In Demand Tickets, and the Customer has not received their ticket from In Demand Tickets 72 hours prior to the event, the Customer should contact In Demand Tickets direct.

CHANGE TO EVENT

13 - In Demand Tickets and/or the Event Promoter reserve the right to make alterations to the published Event programme were necessary.

USE

14 - The tickets purchased are for Customer’s own personal use and may not be resold or transferred to any other person or body under any circumstances or used as part of any promotion or competition or for commercial gain. Where there has been any resale or attempted resale of any tickets (or other breach of this term), In Demand Tickets reserves the right to cancel the relevant tickets with immediate effect and refuse admission to Customers using that ticket.

15 - In Demand Tickets reserves the right to cancel any ticket purchased by Customers who In Demand Tickets believes to be associated with any ticket broker or tout.

CANCELLATION

16 – If an Event is cancelled or re-scheduled, In Demand Tickets will attempt to notify the Customer using the details provided at the time of order. In Demand Tickets does not guarantee that the Customer will be informed of such cancellation before the date of the Event.

17 - Tickets will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 3 days after notification of the change (whichever is the later) unless otherwise notified, as instructed by the Event Promoter. In the event of a date change at short notice (within 1 week of the Event) In Demand Tickets as an agent for the Event Promoter will use reasonable endeavours to notify Customers who purchased tickets from In Demand Tickets of the conditions that apply and if these are not acceptable, offer a refund as instructed by the Event Promoter.

18 – If no future event is in place at the time of the cancellation, a full refund (including booking fee) will be made to all customers who have purchased a ticket.  All booking fees will then be paid to In Demand Tickets from the promotor.

19 – It is your responsibility to check before travelling that an Event has not been cancelled or rescheduled.

 

ENTRY RESTRICTIONS

20 - Each Event may be subject to specific entry restrictions or requirements. Customers are advised to check the details of each Event before attending.

21 - The management and/or party appointed by In Demand Tickets (the “Management”) reserves the right to refuse entry to an Event in reasonable circumstances, including but not limited to health and safety, licensing reasons or where a ticket is void.

22 - Subject to the discretion of the Event Promoter or In Demand Tickets, no refunds or compensation of any kind will be offered to Customers who are refused entry or removed from the Venue/Site.

23 - For certain Events, the original purchaser may be asked to present the actual credit/debit card used for the purchase along with their tickets and receipt to gain entry to the Venue/Site. Failure to present the valid card and receipt may cause Customers to be refused entry to the Event. No name changes or letters of authorisation will be accepted under any circumstances.

24 - Certain Events may be subject to age restrictions. Customers are advised to check the details for the Event prior to purchasing any tickets.

25 - Restrictions may be in place in the performance section of the Venue/Site.

26 - Certain Events may be subject to food and drink restrictions. Customers are advised to check the details for the Event prior to attending the Venue/Site.

27 - Certain Events may be subject to restrictions in respect of cameras, video, or audio recording equipment. Customers are advised to check the details for the Event prior to attending the Venue/Site.

28 - Subject to the nature of the event and ticket type, Customers who either leave during an Event or arrive after an Event has started will only be granted admission or readmission to the Event at the discretion of the Management.

29 - If a customer experiences any problems with their seating or enjoyment prior to or during the Event, the Customer must inform Venue/Site staff immediately as issues cannot always be resolved after the Event.

30 - Customers should check the Venue/Site or Event website for details of the sale of any official merchandise.

31 - In respect of events where animals are permitted, animals will not require tickets but may have to be registered (apart from assistance dogs). Customers are advised to check the details of the Event prior to attending the Venue/Site.

LIABILITY

32 - Any property brought on to the Venue/Site is brought at the Customer's own risk and In Demand Tickets will not in any way be responsible for any theft, loss, or damage in respect of any property.

33 - Neither In Demand Tickets nor the Event Promoter will be responsible for any loss, damage, death or injury howsoever caused (other than death or personal injury resulting from the negligence of In Demand Tickets or the Event Promoter) unless In Demand Tickets and/or the Event Promoter has breached its legal obligations and such loss or damage is a direct and reasonably foreseeable result of such breach.

34 - Subject to the foregoing, regarding personal property brought to the Venue/Site, the liability of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.

35 - Please note that loud music or noise can damage hearing and Customers who attend the Event do so at their own risk.

36 - Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set out under “Returns and Refunds” (see above)

DATA PROTECTION

37 - Customer details are managed in accordance within In Demand Tickets data protection policy a copy of which can be obtained from In Demand Tickets at its registered office or at.

38 - The Customer acknowledges that filming and recording authorised by In Demand Tickets may be carried out by the Event Promoter from time to time. The Customer consents to being included in such films and recordings and the use, reproduction, storage, distribution and broadcasting of such films and recordings (including any copies made) by In Demand Tickets without payment or notice.

DISPUTE RESOLUTION

39 - If the Customer has any complaint, they should contact the Event Promotor but may contact In Demand Tickets in the first instance for further information.

40 - The laws of England and Wales will apply to these Conditions of Sale and the courts of England and Wales will have exclusive jurisdiction.

3 - LICENCE

3.1 - In Demand Tickets is the owner or licensee of all intellectual property rights on the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.2 - You are permitted to print and download extracts from this Website for your own use on the basis that:

(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) In Demand Tickets copyright and trademark notices and this permission notice appear in all copies.

3.3 - Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including, without limitation, photographs, and graphical images) are owned by In Demand Tickets or its licensors. For the purposes of these Terms of Use, any use of extracts from this Website other than in accordance with paragraph 3.2 above for any purpose is prohibited. If you breach any of these Terms of Use, your permission to use this Website automatically terminates and you must immediately, at In Demand Tickets option, return or destroy any downloaded or printed extracts from this Website.

3.4 - Subject to paragraph 3.2, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without In Demand Tickets prior written permission.

3.5 - For the avoidance of doubt, any rights not expressly granted in these Terms of Use are reserved in full.

Terms and Conditions for Ticket Purchasing by Deposit Ticket Scheme

Some events may offer a Deposit Ticket Scheme (DTS), where you pay a deposit and then make regular monthly payments (each an “installment”) to purchase your ticket(s).

Terms and Conditions of the Website

1 - INTRODUCTION

1.1 - By accessing any part of this Website, you shall be deemed to have accepted these Terms of Use in full. If you do not accept these Terms of Use in full, you must leave this Website immediately.

1.2 - In Demand Tickets may revise these Terms of Use at any time by updating this posting. You should check this Website from time to time to review the current Terms of Use, because the latest version is binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on pages of this Website.

1.3 - You may use this Website only for lawful purposes in accordance with our Terms of Use.

2 - TICKETS

2.1 - Tickets are sold via this website by In Demand Tickets as agents for the relevant event promoter on In Demand Tickets

3 - LICENCE

3.1 - In Demand Tickets is the owner or licensee of all intellectual property rights on the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.2 - You are permitted to print and download extracts from this Website for your own use on the basis that:

(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) In Demand Tickets copyright and trademark notices and this permission notice appear in all copies.

3.3 - Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including, without limitation, photographs, and graphical images) are owned by In Demand Tickets or its licensors. For the purposes of these Terms of Use, any use of extracts from this Website other than in accordance with paragraph 3.2 above for any purpose is prohibited. If you breach any of these Terms of Use, your permission to use this Website automatically terminates and you must immediately, at In Demand Tickets option, return or destroy any downloaded or printed extracts from this Website.

Any images that are not owned by the promoters and are uploaded to the site will incur copyright fees, which will be the responsibility of the promoter.

3.4 - Subject to paragraph 3.2, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without In Demand Tickets prior written permission.

3.5 - For the avoidance of doubt, any rights not expressly granted in these Terms of Use are reserved in full.

4 - SERVICE ACCESS

4.1 - Access to the Website is allowed on a temporary basis, and In Demand Tickets reserves the right to withdraw or amend the ticketing service provided on the Website without notice.

4.2 - While In Demand Tickets tries to ensure that this Website is available 24 hours a day, In Demand Tickets shall not be liable if, for any reason, this Website is unavailable at any time or for any period.

4.3 - Access to this Website may be suspended temporarily, and without notice, in the case of system failure, maintenance or repair or for reasons beyond In Demand Tickets control.

4.4 - If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of In Demand Tickets security procedures, you must treat such information as confidential, and you must not disclose it to any third party. In Demand Tickets has the right to disable any user identification code or password, whether chosen by you or allocated to you, at any time, if in its opinion you have failed to comply with any of the provisions of these Terms of Use.

4.5 - You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use, and that they comply with them.

5 - VISITOR MATERIAL AND CONDUCT

5.1 - Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit to this Website shall be considered non-confidential and non-proprietary. In Demand Tickets shall have no obligations with respect to such material.

5.2 - You must comply with the spirit of the following standards. You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, hateful, indecent, seditious, offensive, pornographic, abusive, promotes violence, promotes discrimination (based on race, sex, religion, nationality, disability, sexual orientation or age), liable to incite racial hatred, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) for which you have not obtained all necessary licences and/or approvals;
(c) that infringes any copyright, database right, trade mark or other intellectual property right of any other person;
(d) that is likely to deceive any person;
(e) that is made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
(f) that is likely to harass, upset, embarrass, alarm or annoy any other person;
(g) that gives the impression that it originates from In Demand Tickets, if this is not the case;
(h) which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(i) which is technically harmful within the meaning of paragraph 6.

5.3 - In Demand Tickets will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.

5.4 - Failure to comply with the standards at 5.2 constitutes a material breach of the Terms of Use upon which you are permitted access to the Website, and may result in In Demand Tickets taking the following action:

(a) Immediate, temporary, or permanent withdrawal of your right to use the Website.
(b) Issue of a warning to you.
(c) Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
(d) Further legal action against you.
(e) Disclosure of such information to law enforcement authorities as In Demand Tickets deems necessary.

5.5 - In Demand Tickets excludes liability for actions it takes in response to breaches of this paragraph (paragraph 5). The responses described at 5.4 are not limited and In Demand Tickets may take any other action it deems appropriate.

6 - VIRUSES, HACKING AND OTHER OFFENCES

6.1 - You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

6.2 - By breaching paragraph 6.1, you would commit a criminal offence under the Computer Misuse Act 1990. In Demand Tickets will report any such breach to the relevant law enforcement authorities and In Demand Tickets will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

6.3 - In Demand Tickets will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or on any website linked to it.

7 - LINKS TO AND FROM OTHER WEBSITES

Links to third party websites on this Website are provided solely for your information and convenience. If you use these links, you leave this Website. In Demand Tickets has not reviewed these third-party websites and does not control and is not responsible for these websites or their content or availability. In Demand Tickets therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them and accepts no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.

8 - REGISTERED ACCOUNTS

8.1 - Each registered account is for a single user only. In Demand Tickets does not permit you to share your username and password with any other person nor with multiple users on a network.

8.2 - Responsibility for the security of any passwords issued rests with you.

9 - DISCLAIMER

9.1 - While In Demand Tickets tries to ensure that the information on this Website is correct, In Demand Tickets does not warrant the accuracy and completeness of the material on this Website. In Demand Tickets may make changes to the material on this Website, or to the details of events and prices described in it, at any time without notice. The material on this Website may be out of date, and In Demand Tickets makes no commitment to update such material.

9.2 - The material on this Website is provided “as is,” without any guarantees, conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, In Demand Tickets provides you with this Website on the basis that In Demand Tickets excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this disclaimer might have effect in relation to this Website.

9.3 - Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. In Demand Tickets therefore denies all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.

10 - LIABILITY

10.1 - In Demand Tickets, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of In Demand Ticket’s group companies and its officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or to a third party (including without limitation, any direct, indirect, punitive or consequential loss or damage, or any loss of income, profits, goodwill, data, contracts, anticipated savings, use of money, wasted management or office time and any other loss or damage arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of this Website or your downloading of any material from this Website or any websites linked to this Website.

10.2 - Nothing in this legal notice shall exclude or limit In Demand Tickets liability for:

(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
(b) fraud; or
(c) any liability which cannot be excluded or limited under applicable law.

10.3 - If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11 - INFORMATION ABOUT YOU AND OUR VISITS TO THE WEBSITE

In Demand Tickets processes information about you in accordance with its privacy policy.  By using this Website, you consent to such processing, and you warrant that all data provided by you is accurate.

12 - GOVERNING LAW AND JURISDICTION

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms of Use and any visit to the Website shall be subject to the exclusive jurisdiction of the English courts.

13 - VARIATIONS

In Demand Tickets may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes made, as they are binding on you. Some of the provisions in these Terms of Use may also be superseded by provisions or notices published elsewhere on the Website.

14 - YOUR CONCERNS

If you have any concerns about the material which appears on this Website, please contact support@indemandtickets.co.uk